Bill Payments

Billing statements

Billing statements are generally mailed by the first business day of each month. Please mail your payment using the return envelope included with your monthly billing statement or pay your bill online through My Online Account. If paying by mail, you should also include the payment stub to ensure proper credit to your account and allow sufficient time for the payment to reach Pembroke Telephone before the due date. If you pay in person, please bring your entire bill, including the payment stub. Be sure to write your telephone number on your check to ensure proper credit.

Included here is a sample telephone bill and a brief explanation on how to read it.

Paying Your Bill Online

Pembroke Telephone offers you the option of paying your bill online using our safe and secure “My Online Account.” With this option you can review your monthly bill, make payments and review previous months’ statements seven days a week, 24 hours a day from any location that has Internet access. It only takes a few minutes to register for My Online Account and there is no charge to use this service. To begin registration, please call Customer Service at 653-4389 during regular business hours. Please keep in mind that if you received a disconnect notice for non-payment and you wish to use My Online Account to pay your bill, payments must be received no later than noon on the date prior to disconnection to receive proper credit.

Previous Payments

If you send your payment late in the month, it may not be processed in time to be reflected on the next billing statement. You can contact Pembroke Telephone if you need assistance in determining if your payment was received or to calculate any amount currently due.

Service Suspension for Non-Payment

Late payment/disconnect notices are mailed by the 18th of each month. Your service will be suspended if not paid by the disconnect date specified on your late payment notice. After your service is suspended, you will be subject to reconnect service order and line reconnection charges. For a residential account these total $25.00; for a business account these begin at $30.00. Payment of a deposit prior to reconnect will also be required if one is not currently held.